swombat.com

daily articles for founders

Running a startup in the UK (or with a UK subsidiary)? Get in touch with my company, GrantTree. We help with government funding.
Be careful with community support for early startups  

The prolific Paras Chopra has produced another interesting article, published on SupportBee's blog. In it, he makes the point that using community support platforms like GetSatisfaction or UserVoice can in fact hurt your startup. The reasons are:

  • Community support feels impersonal, and a personal touch is essential for young startups
  • Customers can negatively influence each other
  • Competition can study your customers and spy on you

Good read.

More from the library:
How to work with designers
Customer Development is not a Focus Group
Good looking emails are killing your customer conversations